Dave Siegel has given a very brief introduction to QoS (with some specifics about how it's engineered into Global Crossing's network today) and chimed in on the net neutrality debate.
A bit more detail about how QoS has been a problem in some networks but successfully engineered into Global Crossing's network can be found in this presentation by Dr. Xiao Xipeng of Alcatel, "The Elusive QoS" (PDF). Xiao Xipeng was one of the designers of QoS for Global Crossing and is the author or co-author of numerous IETF standards for QoS.
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