tag:blogger.com,1999:blog-15453937.post9093503608108800236..comments2024-01-10T17:36:15.040-07:00Comments on The Lippard Blog: How Chase Bank's inflexibility is costing it moneyLippardhttp://www.blogger.com/profile/16826768452963498005noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-15453937.post-629263804313987282011-03-11T18:47:02.988-07:002011-03-11T18:47:02.988-07:00I had $800 in suspense (my original payments were ...I had $800 in suspense (my original payments were 896) this is the account where chase holds your money until a full payment is received. I entered a trial modification for 781.33: sent the 1st payment certified mail, I called and asked if I can use that 800 I already had in suspense to make the second payment-the rep said that some of that went to fees I would have to add twenty dollars to it and I did getting her name and confirmation number. Made the third payment by certified mail. I had not heard from anyone by the time the first rolled around again. I called they (the rep that answered the phone)said continue to make the same payment amounts until I hear from them and I did on Feb. 25-I did not send this through certified mail since this was not a trial payment. Since there was 28 days in Feb and the 25 was on a Friday I called on the 1st to see if they had received the payment-they had not and instructed me to give it a week and call back the following Monday to see if it had posted yet. So I waited and called back- to my surprise they cancelled my modification stating I did not make the three payments. Apparently they were not suppose to take monies out of suspense for a payment and therefore did not count my second payment. They thought my Feb. payment was a very late 3rd one. After several attempts I finally was able to talk to my relationship manager. She said she would speak to her manager to open the modification back up in the meantime I was to send in my updated information because they would need that for the permanent modification. I faxed it all that same evening. The next day I called to make sure they received the fax (they did) and I was told I had a new relationship manager and she won’t be in until the 14th. To make this long story short-I am now in debt further (thousands) then what I was before I first started this journey. I do not have enough money to stop any foreclosure and I am scared I will loose my home if this ball gets dropped again.Carolinehttps://www.blogger.com/profile/06805616765926530693noreply@blogger.comtag:blogger.com,1999:blog-15453937.post-71849649082492417172010-09-16T19:12:17.327-07:002010-09-16T19:12:17.327-07:00Raymond: Looks like Chase had a 3-day online servi...Raymond: Looks like Chase had a 3-day online service outage for unspecified "technical reasons."Lippardhttps://www.blogger.com/profile/16826768452963498005noreply@blogger.comtag:blogger.com,1999:blog-15453937.post-89688105614951375182010-09-15T18:27:18.796-07:002010-09-15T18:27:18.796-07:00Chase Bank is not a good company to do business wi...Chase Bank is not a good company to do business with, especially for personal accounts. They are very inflexible. I was a WAMU customer before they acquired Washington Mutual. I have several checking accounts, savings and credit card accounts, and have been treated bad from a customer standpoint by Chase Corporate. The local branches are pleasant enough, but have no real power, or at least that is what they say. Credit cards rate through the roof, savings accounts minimum requirements raised, extra fees added and assessed at every turn. Believe me when I say I have a long list of how Chase does not care about its customers. Now they have had a “server crash”, which does happen to all companies, but it looks more like a security breach. My userID was changed, and all of my on-line bill-pay information wiped out. The only good thing Chase had going for it was its systems, and now if those have been compromised …… don’t walk but run away from them.Raymond Cudarhttps://www.blogger.com/profile/16130738042032754400noreply@blogger.comtag:blogger.com,1999:blog-15453937.post-85078863184943632432009-09-14T20:26:34.665-07:002009-09-14T20:26:34.665-07:00I would advise that no one uses Chase Bank. They ...I would advise that no one uses Chase Bank. They have so much non-value added waste in their processes it is no wonder they needed government money (and they are still making a profit). The majority of their CSR's have no idea what they are talking about and I have spent hours being bounced back and forth from the same two departments (neither that I needed or requested). At any rate, I have taken my banking elsewhere and suggest everyone does the same.dlontoshttps://www.blogger.com/profile/07753421773235828611noreply@blogger.comtag:blogger.com,1999:blog-15453937.post-52802414355167894902009-03-19T11:34:00.000-07:002009-03-19T11:34:00.000-07:00I wish I read this blog before choosing chase to h...I wish I read this blog before choosing chase to handle the sale of my house. 18 weeks and still counting. They even had the nerve to question a county court order giving me the right to sell. How arrogant!martin rosolowskihttps://www.blogger.com/profile/11726684116783766854noreply@blogger.comtag:blogger.com,1999:blog-15453937.post-69661229491826398502009-02-07T12:58:00.000-07:002009-02-07T12:58:00.000-07:00They are an evil company. I spent five years fight...They are an evil company. I spent five years fighting with JP Morgan/Chase to settle my mom's estate. They truly suck.<BR/>If my sister and nephew's trust funds weren't still with them, I would wish really hard for them to fail completely.<BR/><BR/>Sorry you have to deal with them at all. I sincerely hope all the current creators of this mortgage mess are soon drummed out of all these companies, and replaced with sane people.donnahttps://www.blogger.com/profile/00762690167864156774noreply@blogger.com